Escalations
An escalation is a decision a worker could not make alone. It comes with the options and the evidence the worker gathered. You answer, and the work goes on.
Why workers escalateLink to Why workers escalate
The reasons are: ambiguous requirements, conflicting requirements, missing information, missing permission, low confidence, a guard tripped, a loop detected, repeated failure, budget exhausted, a policy conflict and high risk.
Answer an escalationLink to Answer an escalation
Open Escalations. Pick an option, or write your answer. Select Resolve. When the escalation blocks the work, the button is Resolve and resume. Members and above can resolve.
Where escalations go firstLink to Where escalations go first
A worker's question goes to its manager first. It reaches you only when the manager cannot settle it.
A budget escalationLink to A budget escalation
When a work item reaches its budget, it pauses with the escalation "Budget exhausted on" and the item key. Choose Raise the budget to resume from the last checkpoint, or Stop the work. You lose no progress. See Out of budget.
Checked against the product on 2026-10-05.
Was this helpful?
Related articles
- ApprovalsActions that need a person wait in Approvals. An approver, admin or owner approves or denies each one, with an optional comment.
- Out of budgetWhen a budget runs out, Agent refuses new spend. Work pauses with an escalation. You can raise the budget or stop the work, and you lose no progress.
- InboxThe Inbox holds threads, requests and mentions between people and workers.