WhatsApp messages do not arrive
The CEO's messages do not reach your phone, or your messages get no answer. Check the setup checklist, your allowed number and the 24-hour window.
Check theseLink to Check these
- The setup is complete. In the WhatsApp card on Settings, the token, webhook and number must be done. Select Retry on a failed step.
- Your number is allowed. Messages from numbers that are not allowed are ignored. Send the claim code from your phone, or add your number in the card.
- The 24-hour window. Outside it, only an approved template reaches you. Write any message to the business number to open the window.
- The template is approved. The card shows the template's review state. Meta may file it as Marketing; then Meta can hold messages back.
- Meta held a message back. Agent does not resend the same template for 24 hours. The words follow when you write.
Test itLink to Test it
Write to the business number first, then select Send test message in the card.
MeanwhileLink to Meanwhile
Web chat always works. The same conversation shows on CEO conversation.
Checked against the product on 2026-10-05.
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