Feature · Work
Escalations
Resolve questions with the options and evidence workers found.
How it works
Why workers escalate
The reasons are: ambiguous requirements, conflicting requirements, missing information, missing permission, low confidence, a guard tripped, a loop detected, repeated failure, budget exhausted, a policy conflict and high risk.
Answer an escalation
Open Escalations. Pick an option, or write your answer. Select Resolve. When the escalation blocks the work, the button is Resolve and resume. Members and above can resolve.
Where escalations go first
A worker's question goes to its manager first. It reaches you only when the manager cannot settle it.
A budget escalation
When a work item reaches its budget, it pauses with the escalation "Budget exhausted on" and the item key. Choose Raise the budget to resume from the last checkpoint, or Stop the work. You lose no progress. See Out of budget.
From the help article Escalations, checked against the product on .
What you can do
The operations this feature's screens call. Each one is POST /api/<name>, and the badge says who may call it.
ViewerlistEscalationsLists escalations.
Types:
ListEscalationsRequestreturnsPageResponse<EscalationDto>
MemberNo API tokensresolveEscalationResolves the escalation.
Types:
ResolveEscalationRequestreturnsEscalationDto
ViewergetEscalationRouteGets the escalation route.
Types:
GetEscalationRouteRequestreturnsGetEscalationRouteResponse
MemberretryEscalationDeliveryRetries the escalation delivery.
Types:
RetryEscalationDeliveryRequestreturnsGetEscalationRouteResponse
ViewerexplainActionExplains the action.
Types:
ExplainActionRequestreturnsExplainActionResponse
ViewerexplainDecisionExplains the decision.
Types:
ExplainDecisionRequestreturnsExplainDecisionResponse
ViewerlistEventsLists events.
Types:
ListEventsRequestreturnsPageResponse<AuditEvent>
ViewergetContextManifestGets the context manifest.
Types:
GetContextManifestRequestreturnsGetContextManifestResponse
Screens
What it records
The feature writes these events to the audit log, the permanent record of what happened.
- Escalation delivered