What success looks like
- A new customer reaches a first accepted task in days.
- Every stuck point becomes a product fix or a help article.
- Customers say it saved them re-briefing, and show the receipt.
What you will do
- Pair with customers on setup: accounts, runners, repos and standards.
- Watch real runs, step in when needed and record the minutes it took.
- Write the fix, the doc or the ticket the same day.
- Run onboarding checks so the next customer needs less of you.
About you
- You are an engineer who likes helping people and does not mind being on the call.
- You stay calm when something breaks in front of a customer.
- You keep short, accurate notes.
Nice to have
- Support tooling
- Technical writing
- Agency delivery experience
A short note, please
With your resume, write a page or less on the work you are proudest of. Tell us what you chose to cut, and which of our values you would hold us to.